Share your chat page link on Twitter to solve issues and answer customer questions right from there. Share the chat page link on social media, add it to your mail signature and include in your newsletter campaigns to let customers contact you without always having to visit your website.īelow are some tips and ideas to improve your reach, using the chat page link. Don’t overlook the opportunity to connect with them through all other channels you are using. ![]() Your website is not the only place where people can find you. ![]() Share your chat page link on social media Starter plan users don’t have groups available, so you will need to upgrade to at least Team plan to be able to create chat page links for groups. To generate the chat page link for a specific group, go to Settings → Channels → Chat page and select the desired group from the dropdown menu in the top-left corner of your screen.Īnyone clicking this link will be connected directly to the particular group. If you have multiple departments, like sales and support, why not streamline your communication by creating group specific chat page links? You’ll be able to assign customers to the right department and improve their experience from the very start. Your chat page link is ready to use out of the box – there’s no need to install LiveChat on your site, so feel free to copy and share it with your customers. To get your unique chat page link, log in to your LiveChat as an admin or owner and go to Settings > Channels > Chat page. The chat page link is available in all plans. ![]() Remember that well-informed customers make for more confident buyers. Doesn’t matter if they have any questions or just want to get to know you and your business better. The link lets your customers access your chat instantly. Make yourself accessible by sharing a direct link to your chat. When you interact with customers outside your website, whether through newsletters or social media posts, make sure it’s not a one-way relationship.
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